Reckon hosted keeps crashing when trying to access online banking

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sandrah
sandrah Member Posts: 33

I'm a new Reckon user and trying to pay our suppliers via an aba file which I understand is done through online banking. Every time I try to access this it keeps crashing.

What am I doing wrong?

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,494 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Have you entered all the suppliers bank details into their names in Supplier Centre. You also have to setup a bank account as an online bank to begin with

  • sandrah
    sandrah Member Posts: 33
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    Hi Kris.

    Thankyou for the reply.

    Yes, I've done all that as we've been paying them via direct deposit for years (individually in the bank).

    Since I wrote my question, it did eventually progress into the online banking page!! yippee, however when I imported the aba file into the bank I had a message

    No idea what this means!

  • Kris_Williams
    Kris_Williams Member Posts: 3,494 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Can you determine what supplier record 4 is? If possible check it out and see if there are any odd characters in the account name?

  • sandrah
    sandrah Member Posts: 33
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    Just looked, and the only thing I can see is that it is xxxxx Pty Ltd., so I've removed the ".,"

    Do I cancel the aba file and re-do one? How do I cancel it in Reckon as it thinks it's paid my suppliers?

  • Kris_Williams
    Kris_Williams Member Posts: 3,494 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I’m sorry I can’t help you there, I know with payroll I have to delete the pays and redo them if I need to recreate the aba, so I’m guessing you will have to delete the payments and start again