i have updated to 2023 but it wont let me access the file

DACOS
DACOS Member Posts: 4 Novice Member Novice Member
in Reckon Accounts (Desktop)

im on hosted reckon

i upgraded the file in july and have been using the file but today i cant log in when i select version 2023

it tells me i have upgraded the file and cant log into 2022 version

whats going on

anyone experiencing this. ive log a ticket but the 3rd is only a few days away.

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited August 2023

    Hi @DACOS

    Sometimes the session connection can get stuck at Reckon’s end.

    Have you tried forcing the disconnection by going into the Control Panel & selecting Log Off Remote Sessions ? This normally resolves the issue ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • DACOS
    DACOS Member Posts: 4 Novice Member Novice Member

    thanks very much thats worked

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Good to hear @DACOS 👏🏻👏🏻👏🏻☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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