i have updated to 2023 but it wont let me access the file

DACOS · August 29

im on hosted reckon

i upgraded the file in july and have been using the file but today i cant log in when i select version 2023

it tells me i have upgraded the file and cant log into 2022 version

whats going on

anyone experiencing this. ive log a ticket but the 3rd is only a few days away.

Acctd4 · August 29

Hi @DACOS

Sometimes the session connection can get stuck at Reckon’s end.

Have you tried forcing the disconnection by going into the Control Panel & selecting Log Off Remote Sessions ? This normally resolves the issue ☺️

DACOS · August 29

thanks very much thats worked

Acctd4 · August 29

Good to hear @DACOS 👏🏻👏🏻👏🏻☺️

i have updated to 2023 but it wont let me access the file

Answers

Shaz Hughes Dip(Fin) ACQ NSW, MICB

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Shaz Hughes Dip(Fin) ACQ NSW, MICB

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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