Upgrade isn't working

Cheryl_9973373
Cheryl_9973373 Member Posts: 12 Reckoner Reckoner
in Accounts Hosted

I upgraded all my companies yesterday, and everything was working correctly this morning but this afternoon I got an error that threw me out and when I tried to get back in, it said that I was trying to go back to 2022 year again. So I thought I'd restore from the last backup which took me back to where I was yesterday. Then I tried to redo the upgrade as I had done yesterday but it keeps taking me back to 2022 when I click on the new 2023.

Can anyone help?

Comments

  • Bruce
    Bruce Member Posts: 445 Professional Partner Professional Partner

    Try closing your browser, rebooting your computer and then log back in via 2023 again.

    I had something similar to what you have described some years back and this approach worked for me. Good luck

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @Cheryl_9973373

    Sometimes - although you've closed out at your end - you're still "logged in" on Reckon's server so after initially logging in to Hosted, go to the Control Panel:

    image.png

    ... & disconnect the session completely there, by clicking on Log Off Remote Sessions in the LHS navigation menu, then clicking on the Log Off Session link > Refresh:

    image.png

    (NOTE: This is also how to resolve when you try to log into a Company File & it says you're already logged in ☺️ )

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert

    Check on the link that you are using to open the file make sure it is 23

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited September 2023

    There is also another quick way to do this, which I found out about a week or so ago when I accidentally clicked on the 2022 version. Click on File in the top left hand corner, then click on exit (further down the page). This then logs you completely out of the wrong version. John L G

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @John Graetz The connection can sometimes still get “stuck” at Reckon’s end though. The only way to fix that is to force the session logoff as described previously 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star

    Thanks Shaz for that extra knowledge and information. Luckily for me the option I referred to worked, as I many not have thought about the "sure" way of doing it. John L G

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