STP file will not open or download on Acrobat

Cinthiak
Cinthiak Member Posts: 2 Novice Member Novice Member
in Accounts Hosted

Hi there,

Could anyone tell me why my STP file will no longer download or open on acrobat. I am getting a pop message saying could not open STP-20230919160424.json' because it is either not a supported file type or because the file has been damaged.

I have never had an issue with downloading or opening before. Has anyone else had this issue? Has their been a new update on Reckon Hosted that could be causing this problem?

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,209 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2023

    Hi @Cinthiak

    The .json file has never been able to be opened in Acrobat - It's a very specific file type but it can be opened in a text program/app if necessary (eg using Notepad or Wordpad) It may be that it's downloading to your Downloads/a different folder, following a Microsoft (or other app/program) update ? If you do a search for .json files on your computer, you should be able to locate where they're downloading to.

    After downloading it from Hosted, you should just then Upload it directly to Reckon's portal 😊

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  • Cinthiak
    Cinthiak Member Posts: 2 Novice Member Novice Member

    Thank you, I was able to upload to Reckon Portal without opening:)

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