STP file will not open or download on Acrobat

Cinthiak Member Posts: 2

Hi there,

Could anyone tell me why my STP file will no longer download or open on acrobat. I am getting a pop message saying could not open STP-20230919160424.json' because it is either not a supported file type or because the file has been damaged.

I have never had an issue with downloading or opening before. Has anyone else had this issue? Has their been a new update on Reckon Hosted that could be causing this problem?


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,460 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2023

    Hi @Cinthiak

    The .json file has never been able to be opened in Acrobat - It's a very specific file type but it can be opened in a text program/app if necessary (eg using Notepad or Wordpad) It may be that it's downloading to your Downloads/a different folder, following a Microsoft (or other app/program) update ? If you do a search for .json files on your computer, you should be able to locate where they're downloading to.

    After downloading it from Hosted, you should just then Upload it directly to Reckon's portal 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Cinthiak
    Cinthiak Member Posts: 2

    Thank you, I was able to upload to Reckon Portal without opening:)