STP2 - ATO FILE - RESC & SALARY SACRIFICE DO NOT MATCH

Angela Foster

Good morning, I have asked a similar question before, but deleting and re-entering the specific pay in question does not rectify this problem? Any suggestions would be greatly appreciated. Thank you.

Acctd4

Hi Angela

Not the whole Paycheque, just the RESC line in it ☺️

The RESC “link” can sometimes drop out (in the background) so doing this should refresh it.

Have a look at my detailed info on this here:

https://community.reckon.com/discussion/comment/20637988#Comment_20637988

☺️

Acctd4

Have you added the actual RESC Amt column to that report in Hosted as per my linked info ? 🤔

(It won’t reflect the drop out under the Contribution Type, it’s only apparent under RESC Amt)

Acctd4

Great to hear @Angela Foster !

TIP: Memorise this report (with the RESC column) & check it before each submission. That way, it's easy to identify if/when it occurs & fix it before lodging 😊

Angela Foster

Good morning, I have asked a similar question before, but deleting and re-entering the specific pay in question does not rectify this problem? Any suggestions would be greatly appreciated. Thank you.

Angela Foster

Hi Shaz, thanks for your reply. I did try deleting and re-entering the RESC only, but as that did not work, I then deleted and re-entered the entire pay! Please note, I am using Reckon Hosted.

As you can see from the top report, the $350.00 Salary Sacrifice dated 25/07/23 has the correct contribution type as SS. However, the extract from the uploaded ATO file shows the YTD RESC figure as $350 less than the SS. The Employer Contribution YTD is correct. Thank you.

Acctd4

Hi Angela

Hmm ... That's a bit strange.

Have you RE-generated & uploaded a NEW STP file after editing/re-entry in Hosted ? When you save your STP files to upload them, do you name them with the relevant pay date ?

Happy to take a look for you if you need, just shoot me an email 😊

Angela Foster

Hi Shaz. I regenerated and uploaded the STP file after editing & re-entering. I do not rename the STP file, however it does generate a new file number each time. Unfortunately this does not rectify the problem? This is a complex one!

Angela Foster

I was unable to find the option when modifying the report to include the RESC Amt column. Could you please advise how to add this to the report? Thank you.

Acctd4

Hi Angela

With your Super Report by Employee open on screen, click on Modify Report (in the top left hand corner of it) On the Display tab, scroll right down the Columns list (it's quite a way down near the bottom) & tick RESC Amount, then OK:

Let me know what this reveals!

Angela Foster

Thank you so much Shaz. As you advised, the $350.00 SS did not appear in the RESC column. I went in via the report to this transaction, deleted this entry only and re-entered. The report updated correctly as well as the updated STP ATO file. Your help and patience are greatly appreciated, thank you :)