Super deductions not registering

earthmoving1

Hi, I have 3 new employees who all have the same super fund. I have set them up exactly the same as all other employees and their super funds but their super isnt registering on the payslip . I have to manually go in and put it on . I have checked so many times to see if I have set this super fund up incorrectly and I just cannot find an errors.

Has anyone else had this issue. Thank you in advance. Wendy

earthmoving1

To be a bit clearer this is a new super fund . Not previously in the system. tka

Acctd4

Hi Wendy

It sounds like you've not set up & filled in all the info here:

Make sure you have the Super Payroll Item set up as Super Guarantee Act (SA) & add/select it here

It's what's set up in the employee's record that will show by default on the Paycheque 😊so if it's not set here, it won't display 😊

earthmoving1

Thank you very much for responding Shaz. That's how I have it set up as I have mirrored the other employees. Maybe I will just go through and do it all again.

Quite baffling.

Thank you again. :-)

Acctd4

Hi Wendy

I create separate Super Payroll Items per fund & type eg:

• AMP
• AMP (SS)
• AustSuper
• REST

If you're still having problems with, it shoot me an email direct & I can take a quick look at it for you 😊