Cannot switch to single-user mode - causing trouble for upgrade to Reckon 2023

KristyCraker
KristyCraker Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

Please assist to sort out below error message, it keeps happening when I tried to switch to single-user mode for a backup. Without the backup completion I could not go further for STP Phase 2.

Please help URGENLTY!


image.png

Kind regards

Xin

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2023

    Run the Verify Data then run Rebuild Data THREE times (for someone reason, 3 Rebuilds fixes a lot of issues!)

    These options are under the File dropdown menu > Utilities ☺️

    (It might be worth viewing the QBWin.log file (under that View Report link) as this may help identify what’s causing it)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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