Customer address updates don't stick sometimes

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I have Reckon Home and Business 2022

I have an issue where I've modified a customer address and everything appears to work ok.

Sometime later, when I go to create an invoice for the customer, the old address is shown as though I've never done the update.

Is there any reason why this would happen?

Is there a way to have it work reliably?

Answers

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,279 Personal Range Expert Personal Range Expert
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    Cant say i have seen this, you havent done a backup and restore recently.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Richard256
    Richard256 Member Posts: 5
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    No backup and restore but I did notice that the program seems to access the files in the backup folder. Not sure why?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,279 Personal Range Expert Personal Range Expert
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    It sounds like it not opening the correct data file.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Richard256
    Richard256 Member Posts: 5
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    I don't think that could be right as all the account balances are correct.

    Does it hold customer data in different files?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,279 Personal Range Expert Personal Range Expert
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    There are 5 files that are linked to the one data file just not sure what in each, you may have linked a wrong one.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Richard256
    Richard256 Member Posts: 5
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    I don't think that I have any control over that?

    I'm not aware of any way to link specific files?