Duplicate STP Reporting file on ATO portal

Bakerc Member Posts: 16

Does anyone know how to fix the problem if you have two STP files, where one is correct and the other is incorrect and both files are included on the ATO portal PAYG calculation.

Screenshot of ATO portal STP files which is overstated by duplicate files on the 19/10/23.


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,178 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi @Bakerc

    The ATO portal’s STP section has not been fully developed & is notoriously incorrect/incomplete in what’s displayed so I never even bother looking at it there.

    The correct & complete info that’s being transmitted is in Reckon’s portal ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]


    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 82 Reckon Staff

    Dear @Bakerc ,

    Typically, if an Update Event is lodged from Reckon to the ATO, it amends an erroneous pay run and adjusts its figures to the details contained within.

    It could be that the update highlighted here is adjusting the previous payrun's figures to be accurate, assuming that no duplicate submission has been made from GovConnect's end.

    You may wish to reach out to the ATO for further clarification on the matter.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support