Duplicate STP Reporting file on ATO portal

Bakerc
Bakerc Member Posts: 21 Novice Member Novice Member
in Reckon Accounts (Desktop)

Does anyone know how to fix the problem if you have two STP files, where one is correct and the other is incorrect and both files are included on the ATO portal PAYG calculation.

Screenshot of ATO portal STP files which is overstated by duplicate files on the 19/10/23.


image.png


Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,164 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @Bakerc

    The ATO portal’s STP section has not been fully developed & is notoriously incorrect/incomplete in what’s displayed so I never even bother looking at it there.

    The correct & complete info that’s being transmitted is in Reckon’s portal ☺️

    Shaz Hughes.png

    Email | Website | Google Reviews | Facebook Reviews

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Bakerc ,

    Typically, if an Update Event is lodged from Reckon to the ATO, it amends an erroneous pay run and adjusts its figures to the details contained within.

    It could be that the update highlighted here is adjusting the previous payrun's figures to be accurate, assuming that no duplicate submission has been made from GovConnect's end.

    You may wish to reach out to the ATO for further clarification on the matter.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

Categories