invoices aren't emailing

Question

Good morning, as of this morning for no reason I am unable to email invoices out of Reckon hosted.  I have checked our emails are working not with reckon and all is fine.  The problem seems to be reckon talking to our emails.  I had someone smarter than me look at it and he agrees it seems to be a probelm with our Reckon.  Any ideas?

Thanks Jac

jws · Answer

Same problems as Jac has described.  No definitive advise from Reckon apart from blaming the receivers email account as blocking Reckon. Hell of a coincidence after Amazones pops in reckons address!

jws

Alexis McKeown · Answer

Dear @Jac ,

Can you create a new customer with your email address, then create an invoice which is marked "To be emailed", then attempt to send it via Hosted?

If this fails, there could be an underlying issue with your file - I would advise running a Rebuild - you can do so by going into File -> Utilities -> Rebuild Data.

This should clear out possible corruptions if they are interfering with the email process.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

Jac · Answer

Hi, there is no errors showing, they just don't send.  I have our customers email and our admin email on all of our customers so that all emails go to the customer and me to make things easiers to find if I need to.   I also checked the log and they don't show anything being sent there either.  This is a "today" problem.  I have also tried sending the invoices to another email in our office and off another Reckon hosted login back to my own admin email.  Jackie