Reckon Accounts Hosted login issue - Didn't get connection settings

Nicole_7801064
Nicole_7801064 Member Posts: 19 ✭✭
edited December 2023 in Accounts Hosted

Is anyone else having this issue again (was reported back in March 2023)?

One of our users can log in but the other can't.

EDIT: Have logged all the way out a few times and have now been able to get in...

Answers

  • SUE GREEN
    SUE GREEN Member Posts: 27
    edited December 2023

    I'm having the same issue and have logged all the way out a couple of times. Will keep trying!

    EDIT: Continued to log out/in - finally got connected.

  • Norsan2
    Norsan2 Member Posts: 2

    Hi Nicole

    I am having the same issue. I have tried to log in / out a number of times - not working.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,317 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Are you disconnecting in full via Log off remote sessions from the Control Panel ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Norsan2
    Norsan2 Member Posts: 2

    I just reset my computer and it seems to work. I am not sure if that was what was required to resolve issue - it just worked after the reset.