Reckon Accounts Hosted login issue - Didn't get connection settings

Nicole_7801064
Nicole_7801064 Member Posts: 14 Reckoner Reckoner
edited December 2023 in Accounts Hosted

Is anyone else having this issue again (was reported back in March 2023)?

One of our users can log in but the other can't.

EDIT: Have logged all the way out a few times and have now been able to get in...

Answers

  • SUE GREEN
    SUE GREEN Member Posts: 28 Reckoner Reckoner
    edited December 2023

    I'm having the same issue and have logged all the way out a couple of times. Will keep trying!

    EDIT: Continued to log out/in - finally got connected.

  • Norsan2
    Norsan2 Member Posts: 2 Novice Member Novice Member

    Hi Nicole

    I am having the same issue. I have tried to log in / out a number of times - not working.

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Are you disconnecting in full via Log off remote sessions from the Control Panel ?

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  • Norsan2
    Norsan2 Member Posts: 2 Novice Member Novice Member

    I just reset my computer and it seems to work. I am not sure if that was what was required to resolve issue - it just worked after the reset.

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