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Force Reactivation of reckon Accounts Enterprises 2023

blairmuller

Hi everyone, our copy of Accounts Enterprises expires on the 1/2/2023. I've now renewed it and paid but how do I force the copy of the installed software to reactivate.

We got this message back on the 5/12/2023. Last year, I assumed it would take care of itself but on the 1/2/2023, it was unactivated and I had to call up to get it activated. The issue is, on the first of every month, we generate all our invoices automatically becomes unactivated, it destroys the process. It happen last year.

I'm runnin gReckon Accounts Enterprise: 2023 Release R1P which I assume is the latest version.

When I goto File and Refresh Rekcon Accounts License I see the below

Accepted answers

All comments

Acctd4

Hi Blair

That's a bit strange 🤔

Are you activating it each time you install an upgrade/update ? (You click on an Activate Now button in the Activation window which then does it automatically online)

Alexis McKeown

Hello @blairmuller ,

This is usually due to the license key being provided reactivating improperly.

To correct this, please contact our friendly sales team on 1800 732 566.

The reason this occurs is due to the license payment occurring just before the license for the previous year expires at about the same time, to my knowledge.

We apologise for this inconvenience.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

blairmuller

Thanks Alexander, Will it happen again this year?

It's not asking for activation now, my concern is it will go unactivated on the 1/2/2024 and cause me many issues. So I'd like to fix it now?

Alexis McKeown

Hello @blairmuller ,

This should be a one-time affair for this year. We do apologise for the issue.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

blairmuller

Thanks Alexander, what should I tell them or ask?

Alexis McKeown

Hello @blairmuller ,

You can tell them the following:

"I paid for my license recently, but it keeps asking me to re-activate every time I launch. Can you check the activation key?"

They should then be able to guide through a manual activation, which will correct the issue.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

blairmuller

Hey Alexander, I did what you asked and then set the date of my computer to 6/2/2024 and this popped up.

They had me press Ctrl 3, read the license key and then they provided a code for me to enter

blairmuller

I only renewed the annual license yesterday.

blairmuller

Hey Alexander, any thoughts?

Alexis McKeown

Hello @blairmuller ,

Very strange.

What I might recommend is uninstalling Reckon Accounts 2023, then reinstalling with a new installation key code.

It's possible (though very rare!) that your current registration files may be corrupt. Uninstalling/reinstalling with new IKC should fix that issue.

Apologies for all this hassle. Normally the steps provided fix this issue.

Kindest regards,

Alexander McKeown

Reckon Senior Technical Support

blairmuller

I'll give it a go. Can you confirm this is the latest version?

Accounts Enterprise: 2023 Release R1P

blairmuller

Ok, I can confirm the install key has not changed since I installed it in July/August. When I goto here:

Reckon Accounts Enterprise 2023 Annual 1 user RAH R1

https://members.reckon.com/EnterpriseSolutions/DownloadSoftware.aspx

When I paid this month, how do I get the new install key?

Alexis McKeown

Hello @blairmuller ,

I've spoken with the Sales team and they've advised me of the following:

Install RA Ent 2023 with the IKC that's being displayed in the Member's area
When you launch Reckon Accounts Enterprise, close down the activation wizard when it asks you to activate
Open up a company file and press Control + 3.
After you do so, contact the Sales team on 1800 732 566, and go through Manual Activation.

From what we can tell, this may be due to the registration wizard reading incorrect activation data - a Manual Activation should get you back up and running.

If this fails and you still receive the message, it could be due to Networking issues - there may be some compatibility issues if you are installing this on a Terminal Server, and you may want to check out if the program is installing properly with your IT.

I appreciate your ongoing patience with this - normally, this issue is not this stubborn.

Kindest regards,

Alexander McKeown

Reckon Senior Technical Support

blairmuller

Thanks Alexander, I am IT and it's not installed in TS mode. It won't be because of networking issues. I'll give it a go.

blairmuller

I'm just speaking to support now, Because I'm actually using the hosted desktop version and with that, you get a copy locally. He said he needed to put me on hold to extend my license code until 1/2/2025 because I've purchased it?

Alexis McKeown

Hello @blairmuller ,

Please ask to be transferred through to Sales for a manual activation.

I will send you a private message; if you could confirm who you were speaking to there, I will investigate further.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

blairmuller

Hey Alexander, I didn't catch his name but he fixed it.. Once he extended the license key, I didn't even need to remove and reinstall.