STP - ERROR IN LAST SUBMISSION

Melissa Fines
Melissa Fines Member Posts: 27 Reckoner Reckoner
in Accounts Hosted

Hi,

I have Just submitted this weeks pay new pay event & realised I have made & error. Do I do an update event or full file replacement?


Thank you

Answers

  • Lucas
    Lucas Reckon Staff Posts: 376 Reckon Staff Reckon Staff
    edited January 2024

    Hi @Melissa Fines,

    Did you have an error bounce back from GovConnect or was there an error with the employee data entered for the pay-run and you need to update the information sent?

    Cheers,

    Lucas

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff
    edited January 2024

    Hi There,

    If you need to make amendments to employee balances that were sent in your previous submission then you can correct this via an update event. Info in the guide below 👇

    https://help.reckon.com/article/12uecj5nod-update-event

    Hope this help,

    Nick

  • Melissa Fines
    Melissa Fines Member Posts: 27 Reckoner Reckoner

    Thank you Lucas & Nick

  • Melissa Fines
    Melissa Fines Member Posts: 27 Reckoner Reckoner

    Hi Lucas,

    Error was with the employee data entered for the pay-run, do I submit an updated file for only the one Employee that was entered incorrectly?

  • Lucas
    Lucas Reckon Staff Posts: 376 Reckon Staff Reckon Staff

    Hi @Melissa Fines,

    Yes, please send an update event for the STP file.


    Thank you.


    Cheers,

    Lucas

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