Top part of screen blacked out
Morning
I'm having this issue again this morning - top part of screen blacked out. Is there an issue?
Comments
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no problems my end tried locking off completely and try a different browser
Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Hi @JO-ANNE_7327707 ,
Also, If you could try to clear the Cache&Cookies and Browsing data as well. This may fix the issue.
Thanks
Nick
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I haven’t had any trouble either using Firefox
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Dear @JO-ANNE_7327707 ,
Typically, this is due to Hardware Acceleration interfering with Hosted's display.
You can read on how to fix this in our article here: https://help.reckon.com/article/xofsx7u6rp
If you're still having issues in Chrome, it may be due to Colour Enhancements interfering with Hosted's colour range settings. You can read on how to fix this here: https://help.reckon.com/article/n6uvj8d65s
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
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