Top part of screen blacked out

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star
edited March 2024 in Accounts Hosted

Morning

I'm having this issue again this morning - top part of screen blacked out. Is there an issue?

RAH.PNG


Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,512 Accredited Partner Accredited Partner

    no problems my end tried locking off completely and try a different browser

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff
    edited March 2024

    Hi @JO-ANNE_7327707 ,

    Also, If you could try to clear the Cache&Cookies and Browsing data as well. This may fix the issue.

    Thanks

    Nick

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    I haven’t had any trouble either using Firefox

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 568 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    Typically, this is due to Hardware Acceleration interfering with Hosted's display.

    You can read on how to fix this in our article here: https://help.reckon.com/article/xofsx7u6rp

    If you're still having issues in Chrome, it may be due to Colour Enhancements interfering with Hosted's colour range settings. You can read on how to fix this here: https://help.reckon.com/article/n6uvj8d65s

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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