Your JSON object has some incorrect values error uploading Single Touch Payroll

blairmuller
blairmuller Member Posts: 78 Reckoner Reckoner
edited May 2024 in Reckon Accounts (Desktop)

Hi Everyone,

I've gone to do my single touch payroll and I'm getting the below error. Nothing has changed from last month. Nothing has changed on my systems. Last month uploaded fine. I've exported the file twice with the same result. When I look at the details, nothing looks out of place. Has the requirements changed within a month? Can anyone help?

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Best Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff
    Answer ✓

    Thank you for confirming @blairmuller

    This error relates to special/invalid characters in the employee and/or company details. (Invalid data e.g. an invalid or special character in a name or address for example).

    Can you please review the details like the employee names, addresses etc. and also the address fields in your company section? Thank you!

    Regards

    Tanvi

    Tanvi.png
  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner
    Answer ✓

    I think I've found it. there was a ' in the home address

Answers

  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner

    Reckon accounts Enterprise 2023.

  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner

    2023 Release R1P which shoudl be the latest

  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner

    I'll have a look but what are  special/invalid characters?

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Special Characters like (!@#$%^&*()_+:"<>?{), Any spaces etc. I hope this helps.

    Tanvi.png
  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner

    but @ is in there staff members email addresses? for a very long time without issue?

  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner

    Thanks for your help :)

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff

    @blairmuller ,

    I have encountered a few times when you accidentally enter spacebar before or after in the field. I would suggested to re-enter in it again because it might be a space and you might not be able to see it.

    Thanks,

    Nick

  • Reeta
    Reeta Reckon Staff Posts: 379 Reckon Staff Reckon Staff

    Hi @blairmuller ,

    This error also appears if there is any presence of Pay run with $0.00 allowance. To resolve this error you need to remove any allowance that have $0.00 balance from those pay runs.

    Hope this helps.

    Kind regards,

    Reeta

    Reeta.png
  • blairmuller
    blairmuller Member Posts: 78 Reckoner Reckoner

    Thanks everyone, there was a ' in an employees home address.

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