RAH EMAIL BOUNCED

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star
in Accounts Hosted

I have just sent an invoice direct from RAH to a customer whom I send invoices to regularly, sometimes 3 times a week, however it has bounced.

I don't understand, why has this happened?

RAH ERROR.PNG

Answers

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff

    Hi @JO-ANNE_7327707,

    Does this happen to only on the same email address or same domain email address?

    Thank you,

    Nick

    Technical Support Team

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    no, it happens randomly on other email addresses.

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff

    Hi @JO-ANNE_7327707,

    Are you using Reckon Hosted 2023 or 2024?

    Thank you,

    Nick

    Technical Support Team

  • Lucas
    Lucas Reckon Staff Posts: 437 Reckon Staff Reckon Staff

    Hi @JO-ANNE_7327707,

    It looks like the email was rejected by a filter system, I would check with the client and see if they have any filters in email settings that could register our emails as junk or spam. Could you please let me know how you go?

    Also, do you happen to change anything in particular about the emails you are sending out such as attaching images or other files?

    Cheers,

    Lucas

    Lucas Andrews
    Technical Support Representative

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    nothing is changed. Just send invoices form RAH to client email address.

    RAH 2023 at the time. This post was done back in June 2024. It's probably a bit late to be dealing with it now.

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