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Trying to enter new employee but the help screen keeps flashing up

hi im trying to enter new employee and the help sceen wont stop flushing up

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have you logged out completely by going to the Control Panel in the opening login screen and logging off remote sessions, then try again

Yes every time I type it keeps flashing for about 20 seconds then I can click it off then next time I enter it starts again. Something that should have taken 5min been here 2 hours. I shut it down reopen in different platforms still doing is there a program problem??

Make sure the F1 key is not stuck on

Dear @KBClean ,

You may want to consider closing all Windows in Hosted.

To do this:

Go to the Window drop-down menu.
Select Close All.

If this does not work, your session may be experiencing delays, and you may want to consider closing and re-launching Hosted.

To do this:

Go to the File drop-down menu.
Select Exit.
On the Hosted Dashboard, go to Control Panel.
Go to Log off remote sessions.
Log off any currently active session.
In the top-right-hand corner, select Dashboard.
After this, select Launch Accounts.

Let me know if it still occurs after these steps.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

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