Reckon One - Name not printing as Received From on Tax Receipt for some customers

PCsforKids
PCsforKids Member Posts: 24 Reckoner Reckoner
in Reckon One

Have had several instances of the Contact Name on Receipt screen not appearing under Received from when Print actioned.

Thought it might be related to a new customer but had it happen for an existing customer today.

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Comments

  • klaura
    klaura Reckon Staff Posts: 205 Reckon Staff

    Hi PCsforKids,

    Can you make sure the the Customer has a Customer name in their card by going to Contact Center>Customer.

    This usually happens when the Customer name is missing.

    image.png

    Let me know how you go.

    Best regards,

    Karren

  • PCsforKids
    PCsforKids Member Posts: 24 Reckoner Reckoner

    Thanks Karren. This does seem to be the case. It is annoying though because you can't do a quick add like we could with Reckon Desktop - have to add then remember to copy name to Organisation field before saving.

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