How do I get into my Reckon when MFA code will not send?

johnson26
johnson26 Member Posts: 2 Novice Member Novice Member
edited August 5 in Accounts Hosted

I have tried for last hour.

Turned phone off. Put it into aeroplane mode etc nothing

Restarted phone. Texts are incoming as I tested it. internet is turned on but no codes sent or resent when I request a resend,

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 317 Reckon Staff

    Hi @johnson26

    Apologies for the inconvenience.

    We are currently experiencing an issue with the MFA codes set-up using Mobile Numbers, and our teams are currently working on that. It's hard to say how long it will take but we are doing everything in our power to have you back online ASAP.

    In the meantime, you can set up MFA codes with Authenticator App, rather than using the mobile phone. Thank you!

    Regards

    Tanvi

  • Redline
    Redline Member Posts: 14 Reckoner Reckoner

    Yes me too, not getting SMS messages.

    In regard to your last comment - How do I set up MFA code with Authenticator app when I can't get in?

  • pyasi
    pyasi Member Posts: 5 Reckoner Reckoner

    I have also been waiting for the MFA code for my mobile. and when I tried to use the recovery code is was also rejected.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 317 Reckon Staff

    Hi @Redline

    To revoke MFA, you can use your recovery pin to login to RA hosted and then it will generate a pop-up for you to set-up MFA using Authenticator App. Please find the attached screenshot for your reference -

    image.png

    Feel free to let us know for any concerns/issues. Thank you!

    Regards

    Tanvi

  • Redline
    Redline Member Posts: 14 Reckoner Reckoner

    The 2 MFA Recovery Pins I had on file - did not work, not sure if that's my fault or that the recovery pin option isn't working either

  • pyasi
    pyasi Member Posts: 5 Reckoner Reckoner

    So just to clarify, Tanvi , is the problem sending MFA codes to Mobiles is now solved and working ?

    and we still have to Revoke and start again? How?

    As I am also still waiting for code to my mobile and my recovery code was rejected, not sure what to do.

  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star

    I am another one for whom the recovery pin is being rejected as being invalid. That means that there is no other option available to get into Reckon.

  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star

    In my notes I discovered a second MFA Recovery PIN and that works.

  • AnnaCrosato
    AnnaCrosato Member Posts: 1 Novice Member Novice Member

    Like all of the previous messages regarding the current MFA issue. I am unable to receive a code on my phone and nothing happens when I enter my recovery pin.
    Please inform how we are meant to get into the control panel / Security area to reset/revoke anything?

    I have emailed support and BEST CASE SENARIO I would like to think when I login tomorrow morning that its all working again :)

  • Luke
    Luke Moderator, Reckon Staff Posts: 225 Moderator Moderator

    Hi All,

    I can confirm this issue has now been resolved!

    Thank you for your patience while we investigated this and we apologise for any inconvenience caused.

This discussion has been closed.

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