How do I adjust the initial conversion trial balance journal entry?

Question

We've just had our books moved to ReckonOne and we've run into multiple issues. In this case, when we try to do the first reconcile on an account, the difference is wrong because the initial trial balance journal entry is incorrect.

I have tried going into the journal and adjusting this but it doesn't work. If I try to edit this, it edits, but does not save. I've searched through the user guide but can't find anything there.

Can someone please point me in the right direction?

PBT · Answer

We can also do it through the reconciliation process, the second step

Karren Labrador · Answer

Hi Folks,

If you are looking to enter an initial balance for a Bank Account, it is located under

Banking › Bank accounts>the click the tool located at the far right of the account.

You may also check this out:

Enter opening balances in Reckon One - Reckon Help and Support Centre

I hope it helps.

Best regards,

Karren

crewmark · Answer

6 days later, still got this problem and not contact from reckon support… hello reckon support! Do you read these??