How do I adjust the initial conversion trial balance journal entry?

crewmark
crewmark Member Posts: 10 Reckoner Reckoner
in Reckon One

We've just had our books moved to ReckonOne and we've run into multiple issues. In this case, when we try to do the first reconcile on an account, the difference is wrong because the initial trial balance journal entry is incorrect.

I have tried going into the journal and adjusting this but it doesn't work. If I try to edit this, it edits, but does not save. I've searched through the user guide but can't find anything there.

Can someone please point me in the right direction?

Answers

  • PBT
    PBT Member Posts: 6 Novice Member Novice Member
    edited August 2024

    We have similar issue, initial journal has been made for opening balances of accounts (including the bank account) and when trying to reconcile the bank account it says the opening balance is $0 and no way to override it there.

    Where / how do we align these? so that the bank account opening balance is the same as the opening journal entry?

    And nowhere in the instructions or help does it say what to do.

  • crewmark
    crewmark Member Posts: 10 Reckoner Reckoner

    6 days later, still got this problem and not contact from reckon support… hello reckon support! Do you read these??

  • klaura
    klaura Reckon Staff Posts: 497 Reckon Staff Reckon Staff

    Hi Folks,

    If you are looking to enter an initial balance for a Bank Account, it is located under

    Banking › Bank accounts>the click the tool located at the far right of the account.

    image.png image.png

    You may also check this out:

    Enter opening balances in Reckon One - Reckon Help and Support Centre

    I hope it helps.

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • PBT
    PBT Member Posts: 6 Novice Member Novice Member

    We can also do it through the reconciliation process, the second step

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