Can't email invoices etc since upgrading to Recon Accounts Premier: Accountant Edition 2024

DTB
DTB Member Posts: 5 Reckoner Reckoner
in Reckon Accounts (Desktop)

This is the message I am getting with out look closed and below this is the message I get when Outlook is open

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Comments

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @DTB ,

    An MAPI Error is an Outlook-level error where the protocols between Outlook and Reckon have broken down.

    There's a few avenues to explore in terms of fixing it:

    1. Go to Edit → Preferences → Send Forms → My Preferences → Change from Outlook to Outlook v2 (beta). This typically fixes the issue. If you get a COM Class Factory Error, skip to Step 3. Otherwise, if it does not fix the issue, try Step 2.
    2. Close down Reckon Accounts and Outlook. Run Reckon Accounts as Administrator, then Outlook:
      1. Right-Click on the Reckon Accounts shortcut on your Desktop.
      2. Select Run as Administrator.
      3. Allow for any program access.
      4. Once Reckon Accounts is fully opened, open Outlook.
      5. Try to email forms.
    3. If this still fails, you will need to consult with IT Personnel as the Outlook Installation may be damaged. Follow this guide here to troubleshoot: https://help.reckon.com/article/6m60uv7w1i - start at the section titled Resolution.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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