How to delete Bill Credit without programme crashing

Pia
Pia Member Posts: 76 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hi Community

I am trying to delete a Bill Credit in Reckon Accounts Premier 2023 and when I go to open it comes up with "Reckon Accounts - Unrecoverable Error" Code 16681 78290. I've tried the rebuild with no success.

TIA

Best Answer

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 401 Reckon Staff Reckon Staff
    edited September 2024 Answer ✓

    Morning @Pia

    If you are not able to delete the Bill directly from the Bill Credit Feature and end up with an error message, it means the transaction/entry is corrupted.

    If you can please confirm whether you have tried to delete the Bill Credit in Single-user access or Multi-user access?

    Also, try closing all the Reports and then try deleting the Bill Credit. In addition to that, please go to the Accounts Payable register to see if you can locate that Bill Credit transaction, then instead of opening it simply have it selected in the account register and then delete it without attempting to open it first.

    (I assume the keyboard shortcut is "CTRL+D" to delete transaction).

    If it still crashes, please let me know, and will investigate further. Please let us know if that helps. Thank you!

    Regards

    Tanvi

Answers

  • Pia
    Pia Member Posts: 76 Reckoner Reckoner

    Hi Tanvi

    Thank you for your reply, I was able to delete from Accounts payable register. All good now😊

    Regards

    Pia

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