Not receiving MFA code

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This discussion was created from comments split from: Issues with MFA.

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  • robynwebster87
    robynwebster87 Member Posts: 4 Novice Member Novice Member
    edited October 2024

    Hi, When Logging into Reckon I am not getting an MFA code. I have tried several things like turning on plane mode for 2 mins, resetting phone. My recovery pin is also NOT working. Can you help?

  • klaura
    klaura Reckon Staff Posts: 399 Reckon Staff Reckon Staff
    edited October 2024

    Hi @robynwebster87,

    If you are not receiving MFA via SMS, it's possible that you have enabled MFA through the authenticator app on your phone. This can Microsoft or a Google authenticator.

    Please refer to this instruction here on how to revoke MFA using the recovery pin if nothing works.

    Revoking your current MFA from your Reckon Accounts Hosted account 🔓 — Reckon Community

    If the issue persists, please call our technical support team for help.

    Best regards,

    Karren

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