Not receiving MFA code
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This discussion was created from comments split from: Issues with MFA.
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Hi, When Logging into Reckon I am not getting an MFA code. I have tried several things like turning on plane mode for 2 mins, resetting phone. My recovery pin is also NOT working. Can you help?
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Hi @robynwebster87,
If you are not receiving MFA via SMS, it's possible that you have enabled MFA through the authenticator app on your phone. This can Microsoft or a Google authenticator.
Please refer to this instruction here on how to revoke MFA using the recovery pin if nothing works.
Revoking your current MFA from your Reckon Accounts Hosted account 🔓 — Reckon Community
If the issue persists, please call our technical support team for help.
Best regards,
Karren
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