Multi-Factor Authentication

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Thae6dae11
Thae6dae11 Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

Multi factor authenticate doesn't send 6 digit security code to my phone, has the correct number.

Answers

  • Lucas
    Lucas Reckon Staff Posts: 452 Reckon Staff Reckon Staff

    Hi @Thae6dae11,

    Has it worked previously without issue, or have you recently reset the MFA to a new phone number?

    There also is the possibility that it may be your phone service provider having issues receiving a text message from our text message for MFA.

    If you would like you can privately message me, and I can reset the MFA for you after confirming some details on your account.

    Thank you and speak soon.

    Lucas

    Lucas Andrews
    Technical Support Representative

  • Lucas
    Lucas Reckon Staff Posts: 452 Reckon Staff Reckon Staff
    edited October 2024

    Hi @Thae6dae11,

    Could you also please attempt to switch your phone to flight mode for a couple of minutes and then back off and see if that brings the SMS message in from us, please?

    Thank you and speak soon.

    Lucas

    Lucas Andrews
    Technical Support Representative

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