Amazonses.com showing in email from RAH - When did this change?

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star
edited October 2024 in Accounts Hosted
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I've just noticed this is the email address that shows up when emailing invoices direct from RAH to customer.

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Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,080 Reckon Hall of Famer Reckon Hall of Famer

    I receive copies of all the payslips that are sent and they still say accountshosted@reckon.com

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 571 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    We use Amazon SES services to send emails from Reckon Accounts Hosted.

    Normally, this "via amazonses.com" segment should not appear when sending emails.

    We have an article for this here:

    https://help.reckon.com/article/u2lqeulfvb

    Which explains the situation further.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    It is appearing when I am sending customer invoices, does it need to be logged with tech support if you are saying it shouldn't appear,

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 571 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    It's not needing to be logged - this extension simply shows where the email is being sent from, and is considered normal.

    Typically, this amazonses.com segment is hidden or compacted into the accountshosted email domain, but there's no inherent danger if it does get shown.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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