MFA QR Code

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KayF
KayF Member Posts: 5 Novice Member Novice Member
in Accounts Hosted

Where do I find the QR Code for MFA? I have a new phone and need to set it up again.

Comments

  • Lucas
    Lucas Reckon Staff Posts: 437 Reckon Staff Reckon Staff
    edited October 2024

    Hi @KayF,

    When you first setup MFA you were provided with a Recovery PIN. This can be used to revoke the existing MFA in the event that you don't have access to the existing MFA source.

    1. Login to Reckon Accounts Hosted

    2. When the MFA prompt appears, select the option to enter your Recovery PIN

    3. Enter your Recovery PIN

    MFA will be removed from your account, and you'll be prompted to set it up again the next time you login.

    mfa-revoke-recovery-pin.gif

    Let me know if you require further assistance if you have lost the recovery pin. Thank you and speak soon.

    Lucas Andrews
    Technical Support Representative

  • KayF
    KayF Member Posts: 5 Novice Member Novice Member

    HI Lucas

    I was given a Multifactor Pin Number but it tells me it's incorrect. I don't have a seperate Recovery Pin no

  • Jason_Z
    Jason_Z Reckon Staff Posts: 204 Reckon Staff Reckon Staff

    Hi @KayF
    I believe the QR Code only shows up when setting up MFA for an account that does not currently have MFA enabled.

    Are you using an authenticator app for your MFA?

  • Lucas
    Lucas Reckon Staff Posts: 437 Reckon Staff Reckon Staff
    edited October 2024

    Hi @KayF,

    Could you please message me your phone number and I can confirm some details and help you set it up again?

    I'd just like to also add, if you login to Google/Microsoft authenticator it can automatically sync to your new phone without issue.

    If you could please try logging in and seeing if the MFA has loaded on your new phone, it would help.

    Thank you and speak soon.

    Lucas Andrews
    Technical Support Representative

  • KayF
    KayF Member Posts: 5 Novice Member Novice Member

    Hi Lucas,

    We have been able to log back in. I am using VIP Access . The app automatically synced to my new phone however the Reckon security code didn't sync with it and still not appearing on my new phone

    .

  • Lucas
    Lucas Reckon Staff Posts: 437 Reckon Staff Reckon Staff

    Hi @KayF,

    You will need to go into control panel and use the administrator account to revoke the MFA and login again for that user and setup by scanning the QR code.

    I hope this helps and it all gets resolved for you. If you require further assistance, I am happy to walk you through it over the phone.

    Thank you.

    Lucas Andrews
    Technical Support Representative

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