Why Does The Gross Cost on Item List Change?

Martin Teh
Martin Teh Member Posts: 13 Reckoner Reckoner
edited October 24 in Reckon Accounts (Desktop)

We store some of our frozen stocks at an external cold storage facility. We issue a bill to the facility noting the quantity and since there is no cost to the facility, we edit the cost to ZERO.

Upon completion of the bill, we noticed that when we go to the Company Item List on our Inventory Part, the Gross Cost is Automatically changed to zero.

This has only occurred with our Enterprise 2024 update.

Would appreciate advice to rectify this.

Thank you.

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Comments

  • Lucas
    Lucas Reckon Staff Posts: 289 Reckon Staff
    edited November 13

    Hi @Martin Teh,

    I would just like to confirm that you have changed two items within the bill itself to 0. Once you completed that the inventory part list had adjusted to 0 for the item as well?

    I will try and replicate, but if you could outline the exact steps so I can replicate it would help significantly.

    Thank you and speak soon.

    Lucas

  • Lucas
    Lucas Reckon Staff Posts: 289 Reckon Staff

    Hi @Martin Teh,

    It appears that this is not a bug and a intended feature, you may have turn off this message to update the item cost. I had it turn off as well and confirmed that was not the case.

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    If you could like this pop-up message to appear again, we will need to go into preferences and enable this one-time reminder setting in general and 'Bring back all one time messages':

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    If you require further assistance at all, please reach out and I will be happy to assist you.

    Thank you and speak soon.

    Lucas

  • Martin Teh
    Martin Teh Member Posts: 13 Reckoner Reckoner

    Hi Lucas,

    Thank you for your response. I will follow your advice and will revert.

    Regards

    Martin

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