Share Company File

megan_10040714

HI All

We are trying to share a company file with another user. each time we select the user and click next, we get the error message " unexpected error" it then removes all the users that had access to the share file.

Tthe users we are adding are under a difference licence number, I have done this several times before and not had an issue.

Is there a number of share files you can have on a licence?

Appreciate your help.

Megan

Jason_Z

Hi @megan_9161514,

Sorry to hear you're having issues with sharing files.

Just wanted to confirm that you are using Reckon Accounts Hosted and not Reckon Accounts Desktop?

Also if possible could you provide an image of the error. It would help me out loads.

Thankss
Jason

megan_10040714

Hi @Jason_Z

Yes, we are using Reckon accounts hosted.

Appreciate your help

Jason_Z

Hi @megan_10040714,

Thanks for bringing this up, I just tried this on my personal file and am also getting the same error.

I will escalate this problem to the dev team and provide an update when i hear back from them.

Jason

Jason_Z

@megan_9161514

I’d like to note that when I tried again, I was able to share without any problems. Could you check if attempting the share a second time makes any difference?

It seems that the error message doesn’t always appear for me.

megan_10040714

Thank you

will ask the office the try and share the file again.

megan_10040714

Still having issues.

Have been able to share another company file with my licence

Could it be that they are using a MAC?

Thanks

Jason_Z

I don't believe that hosted on MAC could be the reason why the share is not working.

I will message you to get some more details.