screen frozen when emailing pay cheques

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ClassA
ClassA Member Posts: 1 Novice Member Novice Member
edited October 2024 in Accounts Hosted

screen frozen when emailing pay cheques

Answers

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Dear @ClassA ,

    If you're unable to access other areas during the emailing of payslips, it's likely due to the Send Email screen being stuck behind Reckon Accounts Hosted.

    To fix this, press and hold Left Alt and tap TAB.

    This will allow you to toggle between screens inside of Reckon Accounts Hosted.

    You will need to tab to the screen that is displaying the email preview, and send the email to get through.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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