Why do my invoices and bills not automatically match in bank feed

NurturingHands
NurturingHands Member Posts: 3 Novice Member Novice Member
in Reckon One

My invoices and bills do not automatically match in bankfeed. Why?

Answers

  • Joydeep Singh
    Joydeep Singh Reckon Staff Posts: 23 Reckon Staff Reckon Staff

    Hi @NurturingHands, Please note that there are 2 matching options with bank feeds
    1. Suggested Matches: For more information regarding this you may visit this knowledge base link → https://help.reckon.com/article/rrcxaho8nc-suggested-matches
    2. Transaction rules: For more information regarding this you may visit this knowledge base link → https://help.reckon.com/article/4y827yobbj-transaction-rules

    Both of these options would match a payment or a receipt entered under the bank register (Reckon one transactions) and not an invoice or bill.

    For allocating the feeds to a Bill or an invoice you will have to "Allocate detailed payment" on the feeds. You may follow this knowledge base link for detailed instructions → https://help.reckon.com/article/egnnc0kk4s-allocate-transactions

  • NurturingHands
    NurturingHands Member Posts: 3 Novice Member Novice Member

    I understand that, but they are not matching up. I have sent ss' through to customer service today.

  • Joydeep Singh
    Joydeep Singh Reckon Staff Posts: 23 Reckon Staff Reckon Staff

    Hi @NurturingHands As we checked the screenshots from the email you sent it appears that you are trying to sync transactions from Halaxy!! Please go to the invoices → All section and remove all the column filters on the column headers and check if the invoice you are looking for appears there. If it is not there then please check once with the Halaxy support team if the sync is happening properly or not.

  • NurturingHands
    NurturingHands Member Posts: 3 Novice Member Novice Member

    I had already done tht prior to attempting to find a solution here.

    I had also checked that the synch had been completed correctly (one of the SS).

    It would be helpful if someone could attempt to assist me, rather than being patronising and offloading the issue onto another company.

  • JCoull
    JCoull Member Posts: 12 Reckoner Reckoner

    I am having the same problem, did you find the reason or how to fix it?

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