Personal Plus 2022

We do apologise for the inconveniences that this is causing you. Our sales team should be able to assist you in getting the software reactivated again as it may have generated a new key for you after renewing the annual license. But I can't be absolutely sure at the moment.

Based on your feedback provided, I will ensure that we check the Update option to see if we can replicate what you have experienced and provide a fix for it.

Thank you and speak soon.
Lucas

Hi Lucas,

This process is fundamentally flawed at best!

I have just called 1800 732 566 (the number on the activation screen) and been told I have to uninstall the previous version of Reckon before I can download the new version. This is absolutely crazy! When I paid for my annual subscription, there was no mention of having to uninstall and reinstall the program and there was absolutely nothing mentioned on the renewal notice or the confirmation of payment documentation. How am I supposed to figure out how to uninstall the program without completely stuffing everything up!

This is incredibly frustrating!

Do you know who can help me get back into the program I have already paid for?

Please call our support line for Reckon Accounts on 1300 137 657 | Mon – Fri: 8.30am – 7pm

They will be able to assist with the uninstallation of the software and may also be able to remote into your computer to assist with the installation for the software.

Thank you and speak soon.
Lucas

Thanks Lucas, am I going to be charged for this?

You definitely will not be charged for this at all, our support is always available to you free of charge.

Thank you and speak soon.
Lucas

@Lucas turns out that no one on that number was available to help. They were more helpful than the 1800 number, but still did not know the process and could not assist.

After paying for my subscription, this is the email I received which states "Please enjoy continued full access to your software for the next 12 months." And that updates may be available.

At no time, did I receive an email stating I would have to uninstall a program and reinstall another one. And now I'm left with no access and no way to backup my data before proceeding.

This is not good enough. Can you please advise a solution?

Can I please get an urgent response as I am still locked out of my file.

You should have been assisted by an agent to uninstall the software and reinstall it again. Could you please try again today and also directly email me your phone number so we can investigate, why you were not assisted.

Thank you and speak soon.
Lucas

Thanks @Lucas, what's your email address?

If you click on my profile, you should be able to directly message me the mobile number so we can investigate the call for you.

Please try calling again on the following:

1300 137 657
Mon – Fri: 8.30am – 7pm
Reckon Accounts Hosted, Reckon Accounts, Reckon Personal, Payroll Premier & general enquiries.

Thank you and speak soon.
Lucas