How to update currency of Subscription to avoid Error Code 90

1176119
1176119 Member Posts: 3 Novice Member Novice Member
in Personal Plus and Home & Business

I am unable to access my Reckon files due to the Error Code 90 cropping up and says my Subscription remains unpaid which is not the case.

Please help out this 77 year old lady!!!😥

Answers

  • 1176119
    1176119 Member Posts: 3 Novice Member Novice Member

    My Invoice states payment is for "Reckon Accounts Personal Plus V31 Annual License"

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff
    edited January 28

    Dear @1176119 ,

    You may need to check your currently-installed version of Reckon Home & Business.

    If you still have Reckon Home & Business 2022, you will need to uninstall the product, and install Reckon Home & Business v31, which is the upgrade to the 2022 version.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • 1176119
    1176119 Member Posts: 3 Novice Member Novice Member

    Thank you for your help. It is now operational and I am very glad.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @1176119 ,

    I'm happy to hear your software is running now - I'm glad to help. 🙂

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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