Cant access company file - says someone else is in single user

Leanne_7663246
Leanne_7663246 Member Posts: 163 Reckoner Reckoner
edited February 5 in Accounts Hosted

Hi

Help please

I have been using my company file all morning. We have multiple companies and I logged out and was using one of our other company files. When I went back to try and log into orginal file I got the attached message.

I checked with everyone else who has access to the file and no one else is using it. normally I can log onto the control panel and boot all users out. I have done this multiple times and still cant access. I also rebooted my computer. Still same error message.

Any help would be great. I was in the middle of doing payroll so I need to finish it or I will have angry staff.

image.png

Thanks in advance

Leanne

Comments

  • klaura
    klaura Reckon Staff Posts: 290 Reckon Staff

    Hi Leanne_7663246,

    Is the error still occurring for you? Is this a shared file? Have you attempted to Open or restore the existing company and chose the correct file?

    image.png

    Best regards,

    Karren

  • Leanne_7663246
    Leanne_7663246 Member Posts: 163 Reckoner Reckoner

    Hi Karren,

    It is a shared file. I tried using the open or restore an existing company tab you screenshot above. Same error. So weird. I had someone else try from different location, different computer and different log in and still same problem.

    cheers

    Leanne

  • Leanne_7663246
    Leanne_7663246 Member Posts: 163 Reckoner Reckoner

    Update I have manged to get into the file now.

  • klaura
    klaura Reckon Staff Posts: 290 Reckon Staff

    Hi Leanne_7663246,

    If you can provide me with your user id and file name via Private Message, I can check it out here for you here.

    Best regards,

    Karren

  • klaura
    klaura Reckon Staff Posts: 290 Reckon Staff

    I am glad you have it sorted😊

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