An error has occurred in frmPOS : Form_KeyDown -2147417848

TICTS

Recon POS V22

Get the following error every second tranaction

Point of Sale

An error has occurred in frmPOS : Form_KeyDown

-2147417848
Automation error
The object invoked has disconnected from its clients.

This terminal will now close.

Only does it on one of our 2 terminals

Dave

Tanvi_kataria

Hi @TICTS

If you could please confirm whether you have made any changes to the settings recently?

Also, if you have tried uninstalling and reinstalling the POS again. Thank you!

Regards

Tanvi

Jason_Z

Hi @TICTS,

Sorry it seems like we missed this one. Just checking in to see if the issue is still occurring.

There was a similar issue back in 2022 caused by a windows update. If its still happening could you check if they both have the same Windows OS versions/updates installed?

Track003

I am also starting to get this message and terminal is shutting down, only started today. My POS computer required an update which I just done as I thought it might be the cause but the message is still coming up and shutting our only computer down….what is the cause and is there a fix.

Thanks Adam

Jason_Z

Hi @Track003

From previous cases it seemed to happen after doing a windows update, was this also the case with you?

Track003

I received the below response from Reckon Australia and it did fix the problem…although switching off windows update feels sketchy…but it worked.

Hi ,

Thank You for contacting Reckon. In order to resolve this issue you need to disable windows update and create a new user profile. Do not use Microsoft account to create this profile. to disable the windows update pressCntrl+R and type services.msc the look for windows update service. Right click on it and properties >disable. For more help in creating a new profile checked the attached screenshot over this email.
I hope the above steps/information would be of help. Should you like to explore other support options, you may contact us via: Reckon Community | Reckon Knowledgebase | Phones
You'll also receive a quick survey for this query, please take a moment to share your valuable feedback so that we can take it as guidance and improve on our service. 
Kind regards,
Aryan Kumar
Technical Support 
Level 2, 100 Pacific Highway, North Sydney, NSW 2060
T: 02 9134 3300

hope it helps others..

TICTS

I have now added 3 new local admin users, Goes great for a couple of weeks then get the same error.

Think this fixes the symptom but does not fix the cause …

Still waiting