chnage number without updating reckon

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QWS
QWS Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

I change my number and i didn't set up MFA also cant remember my recovery pin. what should i do?

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 472 Reckon Staff Reckon Staff
    edited February 21

    Morning @QWS

    You’re welcome to contact Reckon Technical Support or submit a support ticket to request the revocation of MFA for your account.

    Feel free to reach out if you have any concerns. Thank you!

    To contact Support, please check this - #TipTuesday: Support & Documentation — Reckon Community

    Regards

    Tanvi

  • Jason_Z
    Jason_Z Reckon Staff Posts: 209 Reckon Staff Reckon Staff

    Hi @QWS,

    I just wanted to mention that if you're not the account owner or if there’s another admin account available, you can ask them to revoke the MFA for you via the control panel.

    Otherwise, as Tanvi mentioned, you’ll need to reach out to support or raise a ticket for assistance.

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