message received "unable to open data file", What is the fix for this
Hi @Ian_9865444
You've posted your query in Reckon One. Could you please confirm if this is the correct software you're using? Thank you!
Regards
Tanvi
actually is for home and business
Hi @Ian_9865444,
Not too sure what this error is referring to. Could you provide a screenshot of the message?
Cheers Jason
message received "unable to open data file", What is the fix for this?
this is the error message that I receive when backing up
Thanks @Ian_9865444,
I've heard of cases where odd issues can arise if the file name exceeds 8 characters, even if it worked fine before. Could you try shortening the file name to less than 8 characters and see if that helps?
I also noticed that the file path is quite long and not located on a mapped drive letter.This could potentially cause issues, especially with the long file name. I recommend relocating the file to a mapped drive with a shorter path and checking if that resolves the issue.
Afterward, could you try running a SUPER Validate to check for any data damage? Here’s a helpful article with the steps:
https://help.reckon.com/article/fdjus8b5n1-kba-2784-how-do-i-super-validate-my-quicken-file
OMG I have done nothing and now after weeks it decides to work. Go figure. Thanks anyway.
Thanks for the update, @Ian_9865444!
That's odd, but I'm glad it's working for you now. If the error pops up again, feel free to let us know, and we'll look into it further.
Cheers, Jason
