How do i unallocate an amount offsett between a supplier (bill) and customer ( invoice )?

kerryswinny

How do i un allocate an amount offset between a supplier (bill) and customer ( invoice )? without having to un allocate multiple entries which have been allocated since the incorrect one ?

Reeta

Hi @kerryswinny ,

I would like to better understand the situation here, could you please confirm the following and provide us with some screenshots to further investigate the issue:

• Is it in the cash basis or accrual basis ?
• What sort of entries have you done for supplier and customer ?
• Are the payments being created, if so is it overpayment or the error in payment?

Please let me know so that we can provide you with correct solution.

Regards,

Reeta

Kris_Williams

how did you do that in the first place? Offset between supplier and customer? Did you use a clearing account? You can go to the pay bills window and unapply, and the same with the receive payments window until you get back to where you need to be and then start applying correctly

kerryswinny

Hi Reeta , is there an email i can send these details to?

Reeta

Hi @kerryswinny ,

Could you please share the information directly in the Community? It’s absolutely fine to post it here. However, if there’s any sensitive data that you’d prefer not to share, such as personal details or confidential information, you can simply blur out those parts before posting. This will help ensure your privacy while still allowing us to assist you.

Thank you!!

Reeta

Acctd4

@kerryswinny

Agree with @Kris_Williams … Also, to break any "link" between a Bill/Invoice & its allocated Payment, edit the relevant Bill/Invoice amount to $ 0.00 & Save it. Then edit it back to the correct amount again & re-Save 😊