Buttons not working in Reckon Accounts Personal Plus V31.

Murph51

The Calander, Calculator and Caterogy will not drop down.

Any suggestions on how to fix it?

Thanks

Alexis McKeown

Dear @Murph51 ,

Ensure you have no pop-up windows that may be taking priority first.

Outside of that, can you still access the Calendar on the Home tab? Can you select it from the toolbar above this as well?

As for Calculator and Category, which calculator and which category?

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Murph51

Thank you, Alexis.

The buttons I speak of are on the transaction entry line. Entering a Date, Payee and Cartorgy.

I don't know what you refer to regarding the pop-ups' priority.

I appreciate your help.

John

Robyn Kelly (Partner)

Try shutting the program and opening again. If that doesn't work try

Edit

Preferences

Program

Register

AutoFill

Provide drop-down lists on field entry (make sure it's ticked)

Regards, Robyn Kelly

Reckon Accredited Partner

Alexis McKeown

Dear @Murph51 ,

I will need some more details around your setup with Reckon Personal Plus/H&B:

1. Where is your QDF/Personal File located? Is it in Documents\Quicken?
2. What is the full name of your Personal File?
3. Have you tried running Personal Plus/H&B as Administrator?

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Murph51

Thanks Robyn,

No joy in that solution.

I did notice something in the backup line.

Qdata_20090102_20120418_20140705_20140712_20150622_20170210_20171028_2018062711 (DESKTOP-BI85IQD's conflicted copy 2022-10-12)_20240731_20250331.rkn

But seems to be going back 12 months. And it was working correctly over that time.

Regards

John

Alexis McKeown

Dear @Murph51 ,

If your file has a similar name to this backup, it's possible that you are overflowing the naming scheme of Reckon Personal Plus.

You may want to rename your main Personal File below 16 characters long.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Robyn Kelly (Partner)

Try renaming your data file @Murph51 and your data file could also be sitting in the backup folder instead of Documnets > Quicken folder

https://help.reckon.com/article/xb5bfpgodl-kba-5233-file-name-gets-longer-with-additional-numbers-added

GerryWinter

Give me a call and let me work thru this with you.