Credit note

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ReginaB
ReginaB Member Posts: 7 Novice Member Novice Member

R & I purchased 761.7kg back in December – Inv 50127

They then returned to us 266.59kg in February – CN50127C

Both of those appear in their Reckon account in Customers and in the inventory report.

However the credit note is not reflected in the stock count as being received back in the inventory report (below). How come?

What should be the correct process in posting this?

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Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,023 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @ReginaB

    Can you post a screenshot of your Credit Note entry ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • ReginaB
    ReginaB Member Posts: 7 Novice Member Novice Member

    Hi @Acctd4 ,

    please see below.

    image.png
  • Acctd4
    Acctd4 Accredited Partner Posts: 4,023 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @ReginaB

    The system thinks you have had 266.59 of "CLAIMS" returned - Instead, you need to use that same Inventory Item - "AR254 (6061-T6) (1.1m)" - on the Credit Note 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)