Credit note

ReginaB

R & I purchased 761.7kg back in December – Inv 50127

They then returned to us 266.59kg in February – CN50127C

Both of those appear in their Reckon account in Customers and in the inventory report.

However the credit note is not reflected in the stock count as being received back in the inventory report (below). How come?

What should be the correct process in posting this?

Acctd4

Hi @ReginaB

Can you post a screenshot of your Credit Note entry ?

ReginaB

Hi @Acctd4 ,

please see below.

Acctd4

Hi @ReginaB

The system thinks you have had 266.59 of "CLAIMS" returned - Instead, you need to use that same Inventory Item - "AR254 (6061-T6) (1.1m)" - on the Credit Note 😊