Report displaying wrong one

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star
in Accounts Hosted

I am trying to email an inventory item fast report as a spreadsheet, do it regularly.

However, today it is displaying an estimates by customer report.

What is the problem here?

I did a rebuild and verify last week.

Answers

  • Datarec
    Datarec Reckon Staff Posts: 1,438 Reckon Staff Reckon Staff

    Hi @JO-ANNE_7327707

    Is the issue:

    a) When you attempt to generate an Inventory Item Fast Report it displays correctly but when you send it by email, the received attachment is of an Estimates by Customer report

    b) When you attempt to generate an Inventory Item Fast Report it displays an Estimates by Customer report

    Can you confirm if any other report when generated/emailed has the same issue?

    If you normally work on multiple company data files (QBW), can you confirm if the same actions have the same result.

    9.png

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  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star

    Hi

    no, that's not correct.

    I run the report - iventory item fast report - select email - send report as spreadsheet.The option to enter the email address doesn't appear, instead it goes to an estimates by customer report.

  • Datarec
    Datarec Reckon Staff Posts: 1,438 Reckon Staff Reckon Staff
    edited April 22

    Hi @JO-ANNE_7327707

    Thanks for clarifying the specific steps you are taking and what is occurring.

    Can you confirm if any other report when generated/emailed has the same issue?

    If you normally work on multiple company data files (QBW), can you confirm if the same actions have the same result.

    The process used to attempt to replicate the issue is as follows:

    1. You click to select a specific item in the Item List

    You click on the Reports button and select "Fast Report <item name>"

    or

    You press "CTRL + Q" keyboard combination to bring up the Inventory item FastReport screen

    2. You press the Email button and select "Send Report as Spreadsheet"

    3. You do not see the "Email Address" entry screen.

    image.png

    Which would normally then display the email with the attachment that is ready to be sent.

    image.png

    Performing the test above on the Hosted platform appears to work on our test file.

    image.png

    9.png

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  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star

    I have tried it again on different item numbers and it is working as it should.

    The email screen appears,

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