RAH ISSUE

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star
in Accounts Hosted

Customers & Jobs - unable to open customer invoices.

Go to customer - click on an invoice - nothing!

Answers

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 568 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    Is it just the Invoices that you're unable to open? Or is all of Reckon seemingly frozen?

    Let me know - there are solutions to either problem, we just need to know a little more.

    Kind regards,

    Alexis McKeown
    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    I'm just trying to log back in

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    I have logged back in, extremely slow, but I'm in.

    It appears to have fixed itself.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 568 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    Odd - but I'm glad you can get in.

    Just remember to check if you have duplicate sessions (through Control Panel) or if you have the "Emails to be Sent" or "Forms to Print" windows closed (you can check by pressing Alt+PageUp).

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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