Backup issue with V31 software

GLEWIS

I have just installed v31 after paying my annual subscription. I am trying to restore my files from my back up USB and it says "the file is not ready".

I have tried copying the backup file to my desktop and reinstalling from there,but it gives me the same message???

klaura

Hi @GLEWIS,

Could you please make sure that your file name is less than 8 characters long.

Also, this KB might help. You can check it out.

Last file opened does not open when Personal Plus launched - see Welcome Screen repeatedly - Reckon Help and Support Centre

Let us know how you get on.

Best regards,

Karren

GLEWIS

Thanks. It finally worked. I tried copying the file from my USB again and pasted into my PC file directory. This time, about the 5th attempt, it worked!

klaura

Hi @GLEWIS,

I am glad you have it sorted.

Best regard,

Karren