Assistance Required with Incorrect Terminations and Leave Liability Balances

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LeanneCoopman
LeanneCoopman Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

We’ve discovered an issue relating to employee terminations in Reckon Accounts Hosted.

It appears that the person who previously processed terminations did so manually (in a spreadsheet), without linking the termination payments to the correct payroll items. As a result, leave balances—such as sick leave—were not reduced to zero and are still appearing in our Leave Liability Reports.

Some of these incorrect terminations date back as far as 2019.

Could you please advise the correct process to correct these historical records so the leave balances are properly cleared and our liability reports/summary are accurate?

Thank you in advance for your assistance.

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,031 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited June 19

    Welcome to the Community @LeanneCoopman!

    If they’re historical & the employees have long gone, I would just zero those leave balances out in those particular Employee records & Terminate them in the system.

    However, you will need to map your current Payroll Items correctly for STP2 & Edit current employee Paycheques to include those (new/correctly-configured) ones instead.

    Feel free to shoot me an email direct if you need one-on-one assistance with this 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Linda Highett
    Linda Highett Member Posts: 3 Novice Member Novice Member

    Reckon Hosted 2025 has carried forward incorrect Annual and Personal Leave totals for all staff - previous payslips show correct leave at EOFY, after the 2025 upgrade the totals had changed incorrectly to new total when 1st pay for 2025 was processed….. any ideas?

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    All I can suggest to start with is to do a rebuild of data (3 times) and see if there’s any change

  • Linda Highett
    Linda Highett Member Posts: 3 Novice Member Novice Member

    Hi Kris, completed the 3xrebuid of data - checking the last pays and accrued balances for last pay prior to upgrade to lst pay for 2026 now upgraded, the balances have not changed - so are still incorrect with the carried forward balances from EOFY to new year accruals for both Personal and Holiday Leave. Any ideas how to proceed from here?

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,031 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited July 9

    @Linda Highett

    Try the first workaround on here (I don't recommend the 2nd one!) :

    https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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