Assistance Required with Incorrect Terminations and Leave Liability Balances

We’ve discovered an issue relating to employee terminations in Reckon Accounts Hosted.

It appears that the person who previously processed terminations did so manually (in a spreadsheet), without linking the termination payments to the correct payroll items. As a result, leave balances—such as sick leave—were not reduced to zero and are still appearing in our Leave Liability Reports.

Some of these incorrect terminations date back as far as 2019.

Could you please advise the correct process to correct these historical records so the leave balances are properly cleared and our liability reports/summary are accurate?

Thank you in advance for your assistance.

Comments

Acctd4

Welcome to the Community @LeanneCoopman!

If they’re historical & the employees have long gone, I would just zero those leave balances out in those particular Employee records & Terminate them in the system.

However, you will need to map your current Payroll Items correctly for STP2 & Edit current employee Paycheques to include those (new/correctly-configured) ones instead.

Feel free to shoot me an email direct if you need one-on-one assistance with this 😊

Linda Highett

Reckon Hosted 2025 has carried forward incorrect Annual and Personal Leave totals for all staff - previous payslips show correct leave at EOFY, after the 2025 upgrade the totals had changed incorrectly to new total when 1st pay for 2025 was processed….. any ideas?

Kris_Williams

All I can suggest to start with is to do a rebuild of data (3 times) and see if there’s any change

Linda Highett

Hi Kris, completed the 3xrebuid of data - checking the last pays and accrued balances for last pay prior to upgrade to lst pay for 2026 now upgraded, the balances have not changed - so are still incorrect with the carried forward balances from EOFY to new year accruals for both Personal and Holiday Leave. Any ideas how to proceed from here?

Acctd4

@Linda Highett

Try the first workaround on here (I don't recommend the 2nd one!) :

https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

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