Opening a file without knowing the admin password

BeefAustralia

How impossible is it to open a 2018 quickbook file without knowing the admin password

Alexis McKeown

Dear @BeefAustralia ,

Unfortunately, it's not possible to upgrade the file without the Admin login to a company file.

There are a few things to try first:

1. You can try using the username of Admin and leave the password field blank
2. You can try Admin with the last-known Admin password
3. You can try passwords for other users of the file and see if there's a duplicate

Failing this, you can reach out to get a Password Removal here: https://www.reckon.com/au/support/data-services/

Kind regards,

BeefAustralia

Thankyou for you reply, have tried 1 above, unable to find an old password for admin as the business changed to xero then back to Reckon.

Was hoping there was another work around

Alexis McKeown

Dear @BeefAustralia ,

Don't fret - the Data Recovery/Password Removal team are experts at what they do, and provide quick and efficient service. You can rely on them to get the password removed, and your file can be upgraded after you receive it back from them.

Kind regards,

BeefAustralia

What is the best way of going about this, is their an email, or phone or form etc

Alexis McKeown

Dear @BeefAustralia ,

You can find their fillable form here: https://www.reckon.com/au/support/data-services/

Once this form is filled and sent to Data Recovery, they will have a response for you within the day.

Kind regards,

BeefAustralia

Unfortunately that form link is for Reckon products not a quickbook product

Alexis McKeown

Dear @BeefAustralia ,

Reckon used to be Quickbooks (we split in 2013) - if it's a .QBW, we can remove the password from it.

Kind regards,

BeefAustralia

I am in luck, It is a .qbw

BeefAustralia

How do I go about getting the password removed?

Kris_Williams

@BeefAustralia Are you planning to upgrade your 2018 version, if not you need to ask if the file will still be in that format after they work on it, otherwise it may not be worth it

BeefAustralia

We went from quickbooks to xero in 2018 and in 2022 back to Reckon. I would like to access the file if possible.

Kris_Williams

you will be able to access it I’m sure I was just a bit concerned when you said 2018 version

BeefAustralia

Its a 2018 file, I have been able to restore it on an old laptop with a old quickbooks program. The program is licensed to a different business. Once I restored it I went through every password I could find at Beef as there are all new staff but no luck

BeefAustralia

Hi Alexis

How do I go about getting the password removed

Alexis McKeown

Dear @BeefAustralia ,

As mentioned previously, you need to fill in the Data Recovery form provided in previous posts to get in touch with the Data Recovery team, who can remove the password.

You can find the link here: https://www.reckon.com/au/support/data-services/

Kind regards,

BeefAustralia

Thankyou, which Reckon product do I choose in the dropdown which only has Reckon products listed and my query is for a Quickbooks product

Alexis McKeown

Dear @BeefAustralia ,

You would select Reckon Accounts Business Range and/or Reckon Accounts Desktop for this query.

Kind regards,