Reckon Accounts Hosted 2025 - Slow Response

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LeanneSch
LeanneSch Member Posts: 5 Novice Member Novice Member
in Accounts Hosted

I upgraded to RAH 2025 last week, and since doing so have found the the reponse time between moving between fields and screens is very delayed.

If I am selecting from a drop down list, I choose one option, but the response is so slow it ends up moving to another option as the mouse has moved.

This delay is driving me crazy and making everything take so much longer having to wait for the system to catch up.

Is there anyway I can go back to the 2024 version?

Comments

  • Lucas
    Lucas Reckon Staff Posts: 444 Reckon Staff Reckon Staff
    edited June 24

    Hi @LeanneSch,

    Unfortunately, there is no way to go back to the 2024 version of Reckon Accounts. However, I recommend completing a full file rebuild to help correct any errors that may be present in the file. As the new Hosted experience should be the same without significant delays.

    https://help.reckon.com/article/zjjrmvmfbf-kba-336-verify-and-rebuild-rebuilding-a-data-file-in-accounts-business

    Also, what web browser are you using? I highly recommend switching to Chrome and see if the same behavior persists.

    Could you let me know if the lag is specific to a certain task/area in Hosted. If so, what is it?

    Thank you and speak to you soon.

    Lucas Andrews
    Technical Support Representative

  • LeanneSch
    LeanneSch Member Posts: 5 Novice Member Novice Member

    I am using Chrome. The lag is occuring on every option in Hosted and on all company files. I did not have this lag prior to the new version, so do not understand why there would be anything wrong with my data files

  • LeanneSch
    LeanneSch Member Posts: 5 Novice Member Novice Member

    I have completed a file rebuild. There were no errors found. It hasn't really help at all, there is still a lag.

  • Lucas
    Lucas Reckon Staff Posts: 444 Reckon Staff Reckon Staff

    Hi @LeanneSch,

    If possible, could you attempt to use another device to access Hosted incase it's the device itself. As we haven't had reports around the entire of Hosted being slowed down completely as this is a first.

    Thank you and speak soon.

    Lucas Andrews
    Technical Support Representative

  • LeanneSch
    LeanneSch Member Posts: 5 Novice Member Novice Member

    I will be at a different location tomorrow, so will try there.

  • Lucas
    Lucas Reckon Staff Posts: 444 Reckon Staff Reckon Staff

    Thanks Leanne, hope to hear from you soon.

    Lucas Andrews
    Technical Support Representative

  • Datarec
    Datarec Reckon Staff Posts: 1,327 Reckon Staff Reckon Staff

    How large is your QBW file?

    If you have more than one user logged in to the data file at the same time, how many users would that be?

    If you are in Multi-User mode, can you confirm if there is much difference in the 'slowness' if you switch to Single-User mode vs Multi-User mode?

    Regards,

    Reckon Data Recovery Team

    How to ask good questions on the Reckon Community

    #TipTuesday - A Picture Paints A Thousand Words

    How do I add an image or screenshot to my discussion?

  • LeanneSch
    LeanneSch Member Posts: 5 Novice Member Novice Member

    I used a different device today and it seems to be better. I don't know why is slow on the other device as it was ok using 2024 version. Do you have any suggestions on what i may be able to do? It is single user mode, only one user.

  • pete2430
    pete2430 Member Posts: 1 Novice Member Novice Member

    I'm having the same issues. I'm on a Mac. I contacted support they suggested my file may be too large but I have other files that are much smaller and am having the issues in those. It doesn't appear to be a connection problem as everything else is ok. This problem only began when I moved to the new version about a month or so ago.

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