Critical Error

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Fiona Christoff
Fiona Christoff Member Posts: 12 Reckoner Reckoner
edited June 25 in Accounts Hosted

Hello,

I am experiencing much instability within the payroll part of Reckon Hosted.

Last week I was processing pays and when finally finished, and I pressed create I received a critical error and lost all of my work and had to start again (hours wasted). Luckily this then worked.

However, today I am trying to send a payslip and have tried 5 times and can't get to that step as I experience the same error again.

I need advice and for this to be urgently fixed as I have to process the June wages on Monday and also finalise the year.

I have attached the error

1750835823384364611164789713637.jpg
Reckon error.png

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,999 Reckon Hall of Famer Reckon Hall of Famer

    if you haven’t done a rebuild data lately try doing it (3 times) and see if it makes a difference

  • Fiona Christoff
    Fiona Christoff Member Posts: 12 Reckoner Reckoner

    Thank you Kris, this fixed my issue.

  • Kris_Williams
    Kris_Williams Member Posts: 3,999 Reckon Hall of Famer Reckon Hall of Famer

    That’s wonderful news, you’re very welcome.

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