Installed v34 on a new Win 11 PC running Outlook 365 Classic & have error emailing forms

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Vigar
Vigar Member Posts: 2 Novice Member Novice Member
in Reckon Accounts (Desktop)

With the Outlook (Classic) set in the Send Forms Preferences it gives "This action cannot be completed because the other program is busy" Options to Switch To or Retry. Does work when you allow access but for a run of Invoices it asks on every one. Using a Preference of Outlook (Classic) v2 however gives "Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the Queryinterface call on the COM component for the interface with ID '{various numbers & letters}' failed due to the following error: Element not found.Exception from HRESULT:0x8002802B (TYPE_E_ELEMENTNOTFOUND)

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  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 468 Reckon Staff Reckon Staff

    Morning @Vigar

    Apologies for the inconvenience.

    Please provide me with some more information, to help you with the issue -

    • What is your default Outlook Application for Mailing?
      • Outlook (Classic)
      • Outlook (New)

    This error comes if default application is Outlook (New).

    If Outlook (New) is your Default Application, make Outlook (Classic) as default and then try again and it should work.

    Alternatively, change the preferences for Email Provider -

    • Select Email Provider Outlook (Classic) V2
    • Enable Display each email before sending
    image.png image.png

    Please make these changes and see if email works. Please let us know for any concerns. Thank you!

    Regards

    Tanvi

  • Vigar
    Vigar Member Posts: 2 Novice Member Novice Member

    OK, thanks, this worked, though the number of steps required for each statement is still ludicrous - I'll email support about it. Thank you very much Tanvi

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