RESC not Correct

Upon EOFY reconciliation, I have become aware that the RESC super YTD in STP (for 2 employees only) does not match the correct payroll super YTD figures. I have pinpointed 4 pay runs for one employee, following prior discussions I have gone into each payrun, deleted the salary sacrifice amount, saved the transaction then returned to the payrun to reinput the salary sacrifice amount and it still does not appear in the RESC Column. For the other employee, there is no RESC missing (1 weeks salary sacrifice).

The payment summaries in GovConnect are also wrong for these two employees.

Any help would be greatly appreciated. I have spoken with a Reckon Trainer, and followed her advise, apart from re-entering the figures I have also rebuilt the data file, with no results. I have also followed the steps with Super report by fund, as directed in Reckon troubleshooting.

I am using Reckon Desktop. I have attached copies of the reports.

Thanks.

20250703135048290.pdf

20250703134957824.pdf

20250703134906343.pdf

20250703134815592.pdf

Accepted answers

Alexis McKeown

Dear @Sinatra ,

Can you check the following:

Go to the Employee Centre.
Find an affected employee, and Edit Employee.
Go into Payroll and Compensation info.
Open their Super Details.
Under Employee settings, ensure both options are Unticked.

Kind regards,

All comments

Alexis McKeown

Dear @Sinatra ,

This would be due to corrupted line items in the payrun.

To fix this:

In the Super Report by Employee report, double-click a SS figure with 0.00 RESC.
This will open the payrun affected. Click Open Paycheque Detail.
In the paycheque details, click Unlock Net Pay.
Once unlocked, delete the Salary Sacrifice line.
Go to a new, blank line, and add the Salary Sacrifice item back.
Once completed, click OK.
Click Save & Close.
Repeat this process for each affected payrun on the report.

Kind regards,

Sinatra

Hi Alexis,

thank you, but I have followed this procedure numerous times and nothing changed :-(

Alexis McKeown

Dear @Sinatra ,

Just confirming: are you previewing your STP data in the Employees → Process Single Touch Payroll section (v34/2025)?

Or are you using Payment Summaries report (2024)?

If you're using the latter, then you need to be aware that Payment Summaries is inaccurate as it is not built to process STP Phase 2 data, and will not produce accurate comparisons to reports.

Sinatra

Hi Alexis,

Yes, I am previewing in the Employees - Process Single Touch Payroll section.

The Reckon trainer I have spoken with has talked me through all possible fixes, and nothing has worked.

Thanks,

Alexis McKeown

Dear @Sinatra ,

Have you tried to rebuild your company file (File → Utilities → Rebuild Data)?

Kind regards,

Sinatra

Hi Alexis,

Yes, I did rebuild our Company File this morning, with no results.

Thanks,

Alexis McKeown

Dear @Sinatra ,

Out of curiosity:

Did you update your employee's Super % before using the Employees → Update Super Rate function?
The PDFs you provided looks closer to the Payment Summaries function we had in version 2024 - are you certain that you are in the latest version (Reckon Accounts 2025/v34)?
When you are deleting the SAL SAC item from the employee's payrun, are you going to a new line in the Other Payroll Items section and adding it in again, or are you adding it on the same line?

Kind regards,

Sinatra

Hi Alexis,

I haven't updated to the new 2025-V34 version as yet because I wanted to finalise this year first. Do you think that will help?

I have been going into a new line when deleting and re-entering.

Thanks for your time, I do appreciate it.

Kris_Williams

it is advisable to rebuild the data file 3 times

Alexis McKeown

Dear @Sinatra ,

I would hold off 2025/V34 for now until this matter is squared off.

However, please do not refer to the Payment Summaries to Print/Email as these will always be inaccurate.

When you create the EOFY STP and upload it to GovConnect, does the RESC value appear correctly in GovConnect's records? (You do not need to submit this, we just want to use it as a frame of reference.)

Kind regards,

Sinatra

Hi Alexis,

I have just uploaded the finalisation to GovConnect, and the results are still wrong. I have attached a screen shot.

Thank you

Sinatra

Kris, thanks.

If all else fails I will rebuild 2 more times.

Alexis McKeown

Dear @Sinatra ,

Can you check the following:

Go to the Employee Centre.
Find an affected employee, and Edit Employee.
Go into Payroll and Compensation info.
Open their Super Details.
Under Employee settings, ensure both options are Unticked.

Kind regards,

Sinatra

Alexis,

You are a legend. The employee who had 4 blank lines had one box ticked. Now I have been able to go into the pays and re-submit the salary sacrifice amount. Thank you so much!!! Problem solved.

Now I just have to work out how to find the other employee's one week difference, all his lines have carried across to the RESC column, and none of his boxes have ticks. Any ideas for this one?

Many thanks.

Alexis McKeown

Dear @Sinatra ,

I would recommend checking your STP submissions prior to the EOFY and seeing when this RESC figure goes out of balance.

From that, you should be able to use the Super Report by Employee and clear the SAL SAC item like you did previously.

We sometimes find the item can corrupt but still show figures (though this is rare).

Kind regards,

Sinatra

Alexis,

I have just been back into GovConnect after lodging an update and I am still one salary sacrifice payment short, even though Quickbooks is now correct. :-(

Sinatra

Hi Alexis,

I have done as you suggested, and the RESC figure goes out of balance on 3rd Feb.

I have been back into that pay in Quickbooks and changed the salary sacrifice again, lodged an update to the GovConnect and the figure is still out by one payment. I am losing my mind over this one :-( The figure in QB is correct, it's just not carrying over to GovConnect.

Thanks,

KiraBohn

Hello,

I have the same problem as Sinatra above - one employee (a casual) who recently wanted her full salary salary-sacrificed. I've set up the new item and it shows up fine and deducts the pay, however now as I submit it to STP, the salary sacrificed amount is not showing up as RESC.

I have tried unlocking, deleting and re-entering the item and amount, and have verified and re-built 3 times. Please help!

Acctd4

Hi @KiraBohn

If it's not reflecting any SS amount at all in the STP upload, that suggests the Payroll Item itself has not been set up correctly.

Double-click on the SS Payroll Item & check you have it set up like this:

KiraBohn

No, it does show up as Salary Sacrifice just fine. It just doesn't report it as RESC.

I checked the item setup and it looks like yours above.

Acctd4

Hmm … that’s odd 🤔

If you’d like me take a quick look, feel free to email me direct 😁

Reeta

Hi @KiraBohn ,

On top of the above suggestion, have you checked the steps below to eliminate the issue ?

Go to Edit → Preferences → Payroll & Employees → Company Preferences

Check whether “Calculate RESC difference…” is ticked ?

If it is not ticked, then select it and click OK. Once you save, check the report.

I hope this helps.

KiraBohn

https://community.reckon.com/discussion/comment/20662001#Comment_20662001

Many thanks, Reeta. I discovered this box was NOT ticked, so I ticked it, restarted, re-built & verified, but it didn't change anything. I have later discovered it wasn't showing this new Salary Sacrifice item on the reports, because they were memorized reports that didn't have that new item ticked. So that was easily fixed!

I continue to have the problem, however, of other employee's RESC randomly and intermittently not being included in the STP report. :(