Unrecoverable error when entering invoice

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star
edited July 4 in Accounts Hosted

Not what I want on a Friday afternoon.

Entering data into customer invoice and this error has appeared.

RAH.PNG

Comments

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    with this message displayed

    RAH.PNG
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    Lost all my data I was working on :(

  • Eric Murphy
    Eric Murphy Member Posts: 304 Reckon Hall of Famer Reckon Hall of Famer

    Looks like you need to rebuild your file. I've learned here from the Community that rebuilding 3 times in succession is the magic trick.

    You should probably re- sort your lists while you're at it

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    again!

    how often is that required?

    I only did it last week.

  • Eric Murphy
    Eric Murphy Member Posts: 304 Reckon Hall of Famer Reckon Hall of Famer

    Well, did you do it 3x in succession or just once? 3x is the charm from what I gather.

    More to the point though, it sounds like you're file is in sore need of some TLC. How large is it?

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    I think we are all in need of some TLC after this year so far haha

    Yes it is quite a large file, but each time I do everything I'm told to do. It's okay for awhile, then off it goes on its own tangent again.

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    if you have a large file it might be a good idea to rebuild data on a regular basis whenever you have time